If you do not do daily backups on your 50V or 90V switches, these steps will allow you to backup and restore voicemails.
VMware Tools needs to be manually upgraded on the new ShoreTel Voice vSwitch or ShoreTel Virtual SA100. As these appliances are running linux, here is the article that VMware published:
I've already posted how to enable telnet and get to the shell for ShoreTel (non-V) switches here.
Here are some more advanced commands that I have found useful for troubleshooting:
Show network interface information:
ifShow
Test LSP UDP connectivity to "192.168.1.1", repeat 100 times:
lsp_ping "192.168.1.1",100
Show connectivity
The ShoreTel VPN Concentrator responds to NTP requests (for remote IP phones), which makes it vulnerable to the NTP DDOS attacks that have been happening lately. To enable the WAN firewall on the ShoreTel VPN Concentrator (off by default) you must access a hidden menu.
From a ShoreTel phone, you can ping, view configuration, etc directly from the phone:
For each operation, you press MUTE and then hit the number + #:
PING:
Press MUTE then 7464# (PING)
CLEAR CACHED VALUES:
Press MUTE then 25327# (CLEAR)
RESET PHONE:
Press MUTE then 73738# (RESET)
EDIT CONFIGURATION:
Press MUTE then 73887# (SETUP)
VIEW CONFIGURATION:
Press MUTE then 4636# (INFO)
NOTICE: Changing these settings can impact your ability to make/receive calls, do not change unless instructed by ShoreTel TAC.
With that said, hopefully this information can be useful if you have a similar situation:
I had two ShoreTel sites within the same area code, HQ site had the PRI, and the Remote site had an analog trunk to be
ShoreTel AD integration is pretty simple, just a couple of important steps to remember:
To use AD integration, check "Enable AD Integration" under System Parameters -> Other
ShoreTel is a top-level LDAP reader, so you do not need to specify certain OUs. Your LDAP string should look like this: LDAP://example.com/DC=example,DC=com
At least one
Great informational article regarding ShoreTel TMSNcc logs: http://www.netdungeon.com/articles/how-decipher-tmsncclog
Call Code Parameters:
| C-CE | Call Creation Event | Call Initiation. |
| L-CE | Leg Create Event | Follows a C-CE; Internal Transfers |
| L-IE | Leg Info Event | Provides information on other parties in the call. |
| C-SE | Call State Event |
State of call in progress; RingBack, Offering, etc. |
| L-SE | Leg State Event | Follows |
To connect to a V switch, you do not need to enable telnet from the Director server, but you do need to connect via SSH. If you connect directly to the console, remember to set your speed to 19200.
Login with username/password: root | ShoreTel
Enter svccli and then getsvcstatus to verify services are running. You can start services manually