VMware Tools needs to be manually upgraded on the new ShoreTel Voice vSwitch or ShoreTel Virtual SA100. As these appliances are running linux, here is the article that VMware published: http://pubs.vmware.com/vsphere-50/index.jsp?topic=%2Fcom.vmware.vsphere.upgrade.doc_50%2FGUID-08BB9465-D40A-4E16-9E15-8C016CC8166F.html
I've already posted how to enable telnet and get to the shell for ShoreTel (non-V) switches here. Here are some more advanced commands that I have found useful for troubleshooting: Show network interface information: ifShow Test LSP UDP connectivity to "192.168.1.1", repeat 100 times: lsp_ping "192.
From a ShoreTel phone, you can ping, view configuration, etc directly from the phone: For each operation, you press MUTE and then hit the number + #: PING: Press MUTE then 7464# (PING) CLEAR CACHED VALUES: Press MUTE then 25327# (CLEAR) RESET PHONE: Press MUTE then 73738# (RESET) EDIT CONFIGURATION: Press MUTE
Great informational article regarding ShoreTel TMSNcc logs: http://www.netdungeon.com/articles/how-decipher-tmsncclog Call Code Parameters: C-CE Call Creation Event Call Initiation. L-CE Leg Create Event Follows a C-CE; Internal Transfers L-IE Leg Info Event Provides information on other parties in the call. C-SE Call State Event State of call
Came across a user that wanted to install the ShoreTel 13.2 Communicator Outlook Integration, but the option was grayed out under Communicator Tools --> Options --> Outlook. 1. Uninstall Communicator and then reinstall by right-clicking and "Run as Administrator". The integration buttons can sometimes be grayed out due to
Being able to telnet into a ShoreTel phone can be helpful for troubleshooting certain network issues, here are the commands: 1. From the ShoreTel Director server, open CMD and enter: cd “C:\Program Files\Shoreline Communications\Shoreware Server” 2. Next, enter: phonectl -pw 1234 -telneton X.X.X.X 3.