If you do not do daily backups on your 50V or 90V switches, these steps will allow you to backup and restore voicemails. 1. On the ShoreTel Director server, go to the C:\inetpub\ftproot folder and edit the security permissions, so that "\Users" have Write permissions 2. Log into

VMware Tools needs to be manually upgraded on the new ShoreTel Voice vSwitch or ShoreTel Virtual SA100.  As these appliances are running linux, here is the article that VMware published: http://pubs.vmware.com/vsphere-50/index.jsp?topic=%2Fcom.vmware.vsphere.upgrade.doc_50%2FGUID-08BB9465-D40A-4E16-9E15-8C016CC8166F.html

I've already posted how to enable telnet and get to the shell for ShoreTel (non-V) switches here. Here are some more advanced commands that I have found useful for troubleshooting: Show network interface information: ifShow Test LSP UDP connectivity to "192.168.1.1", repeat 100 times: lsp_ping "192.

The ShoreTel VPN Concentrator responds to NTP requests (for remote IP phones), which makes it vulnerable to the NTP DDOS attacks that have been happening lately.  To enable the WAN firewall on the ShoreTel VPN Concentrator (off by default) you must access a hidden menu. 1. Log into your VPN

From a ShoreTel phone, you can ping, view configuration, etc directly from the phone: For each operation, you press MUTE and then hit the number + #: PING: Press MUTE then 7464# (PING) CLEAR CACHED VALUES: Press MUTE then 25327# (CLEAR) RESET PHONE: Press MUTE then 73738# (RESET) EDIT CONFIGURATION: Press MUTE

NOTICE: Changing these settings can impact your ability to make/receive calls, do not change unless instructed by ShoreTel TAC. With that said, hopefully this information can be useful if you have a similar situation: I had two ShoreTel sites within the same area code, HQ site had the PRI,

ShoreTel AD integration is pretty simple, just a couple of important steps to remember: 1. To use AD integration, check "Enable AD Integration" under System Parameters -> Other 2. ShoreTel is a top-level LDAP reader, so you do not need to specify certain OUs.  Your LDAP string should look like

Great informational article regarding ShoreTel TMSNcc logs: http://www.netdungeon.com/articles/how-decipher-tmsncclog Call Code Parameters: C-CE Call Creation Event Call Initiation. L-CE Leg Create Event Follows a C-CE; Internal Transfers L-IE Leg Info Event Provides information on other parties in the call. C-SE Call State Event State of call

To connect to a V switch, you do not need to enable telnet from the Director server, but you do need to connect via SSH.  If you connect directly to the console, remember to set your speed to 19200. Login with username/password: root | ShoreTel Enter svccli and then getsvcstatus

These are the recommended backup steps when performing a backup on ShoreTel 12.1 1. Open the cmd prompt 2. Type: cd c:\Program Files\Shoreline Communications\Shoreware Server\MySQL\MySQL Server 5.0\Examples 3. Type backupconfig.bat and press enter 4. Verify the backup is complete by opening

Came across a user that wanted to install the ShoreTel 13.2 Communicator Outlook Integration, but the option was grayed out under Communicator Tools --> Options --> Outlook. 1. Uninstall Communicator and then reinstall by right-clicking and "Run as Administrator". The integration buttons can sometimes be grayed out due to

If your ShoreTel switches are acting weird, sometimes a burnflash can fix a bug.  These commands are for the non-V switches, and will restart the switch at the end, so do not do this during production hours.  Network settings will be retained. 1. On the ShoreTel Director server, open CMD

When you need to look at advanced options or enable debugging of the Communicator for troubleshooting, use the following steps: 1. Open ShoreTel Communicator and hover your mouse cursor over "Enter a name or number" 2. Hold CTRL and press F12 3. A new window with open with debugging options

Being able to telnet into a ShoreTel phone can be helpful for troubleshooting certain network issues, here are the commands: 1. From the ShoreTel Director server, open CMD and enter: cd “C:\Program Files\Shoreline Communications\Shoreware Server” 2. Next, enter: phonectl -pw 1234 -telneton X.X.X.X 3.

To enable telnet on a ShoreTel switch perform the following steps: 1. On the ShoreTel Director server, open CMD and enter: cd "C:\Program Files\Shoreline Communications\Shoreware Server" 2. Next, enter: ipbxctl -telneton X.X.X.X (X.X.X.X is the IP address of your Shoretel switch)

If you have an issue that seems to be a phone bug, and have already gone through the process of resetting the phone, you can use these steps to return the phone to factory settings: 1. Press MUTE then 772667# . The phone will ask if you would like to go

This guide is for a Linux beginner, as I had to go through and modify the ShoreTel guide to work with Apache2.  This setup works great, and even passes through AD authentication from the ShoreTel app. What you will need: * Ubuntu Server 12.10 (I provisioned a VM with 2

I needed to verify the network config on our Shoretel SA100, but I didn't find the SSH credentials in the provided documentation, so after a few guesses I was able to get in.  Here are the steps I used: 1. SSH to the IP address of the conference appliance (I

If you are placing your SA-100 Service (Conference) Appliance in a DMZ, you have quite a few ports that need to be opened up to your internal Shoretel network.  These are the ports listed in the Shoretel install guide - but listed in order instead of a non-sequential table: UDP:

Recently I had a user ask me: "Can I have all external calls go to voicemail, but all internal calls still ring my desk phone?" Well, if you have the professional license for the Shoretel Communcator, then you have access to a very powerful set of tools called "Personalized Call