ShoreTel Backup - Release 12.1

These are the recommended backup steps when performing a backup on ShoreTel 12.1

  1. Open the cmd prompt
  2. Type: cd c:\Program Files\Shoreline Communications\Shoreware Server\MySQL\MySQL Server 5.0\Examples
  3. Type backupconfig.bat and press enter
  4. Verify the backup is complete by opening your backupconfig (located on C:) and it should say "The dump is Complete" at the bottom

Source: ShoreTel 12.1 Release Notes

Personally, I would also run backupcdr.bat and copy the Shoreline Communications folder.

  1. Open cmd prompt and go here: cd c:\Program Files\Shoreline Communications\Shoreware Server\Scripts
  2. Then run hq_shoretel-stop-svcs.bat
  3. Once all ShoreTel services are stopped, you can copy the "Shoreline Communications" folder to a network drive for backup
  4. Once the copy completes, you can either restart the server or run hq_shoretel-start-svcs.bat