To connect to a V switch, you do not need to enable telnet from the Director server, but you do need to connect via SSH.  If you connect directly to the console, remember to set your speed to 19200.

Login with username/password: root | ShoreTel

Enter svccli and then getsvcstatus to verify services are running.  You can start services manually with startsvc servicename

To get back to the shell, type "q" and hit enter

Type date and press enter to verify NTP is working correctly.  If the date is off, resolve your NTP issue, since certain services will not start without NTP working properly.

To enter the ShoreTel menu, enter stcli

Reference: http://customers.btxchange.com/Manuals/ShoreTel/ShoreTel V - Voicemail Switches.pdf