From a ShoreTel phone, you can ping, view configuration, etc directly from the phone:
For each operation, you press MUTE and then hit the number + #:
PING:
Press MUTE then 7464# (PING)
CLEAR CACHED VALUES:
Press MUTE then 25327# (CLEAR)
RESET PHONE:
Press MUTE then 73738# (RESET)
EDIT CONFIGURATION:
Press MUTE