Being able to telnet into a ShoreTel phone can be helpful for troubleshooting certain network issues, here are the commands: 1. From the ShoreTel Director server, open CMD and enter: cd “C:\Program Files\Shoreline Communications\Shoreware Server” 2. Next, enter: phonectl -pw 1234 -telneton X.X.X.X 3.

To enable telnet on a ShoreTel switch perform the following steps: 1. On the ShoreTel Director server, open CMD and enter: cd "C:\Program Files\Shoreline Communications\Shoreware Server" 2. Next, enter: ipbxctl -telneton X.X.X.X (X.X.X.X is the IP address of your Shoretel switch)

If you have an issue that seems to be a phone bug, and have already gone through the process of resetting the phone, you can use these steps to return the phone to factory settings: 1. Press MUTE then 772667# . The phone will ask if you would like to go

This guide is for a Linux beginner, as I had to go through and modify the ShoreTel guide to work with Apache2.  This setup works great, and even passes through AD authentication from the ShoreTel app. What you will need: * Ubuntu Server 12.10 (I provisioned a VM with 2

I needed to verify the network config on our Shoretel SA100, but I didn't find the SSH credentials in the provided documentation, so after a few guesses I was able to get in.  Here are the steps I used: 1. SSH to the IP address of the conference appliance (I

If you are placing your SA-100 Service (Conference) Appliance in a DMZ, you have quite a few ports that need to be opened up to your internal Shoretel network.  These are the ports listed in the Shoretel install guide - but listed in order instead of a non-sequential table: UDP:

Recently I had a user ask me: "Can I have all external calls go to voicemail, but all internal calls still ring my desk phone?" Well, if you have the professional license for the Shoretel Communcator, then you have access to a very powerful set of tools called "Personalized Call