shoretel

20 Posts

ShoreTel Communicator Outlook Integration "Grayed Out"

June 20, 2013 0 Comments shoretel

Came across a user that wanted to install the ShoreTel 13.2 Communicator Outlook Integration, but the option was grayed out under Communicator Tools --> Options --> Outlook.

  1. Uninstall Communicator and then reinstall by right-clicking and "Run as Administrator".

The integration buttons can sometimes be grayed out due to privilege or UAC issues.

If that doesn't work, Communicator

ShoreTel Switch Burnflash

June 18, 2013 0 Comments shoretel

If your ShoreTel switches are acting weird, sometimes a burnflash can fix a bug.  These commands are for the non-V switches, and will restart the switch at the end, so do not do this during production hours.  Network settings will be retained.

  1. On the ShoreTel Director server, open CMD and enter: cd “C:\Program Files\Shoreline Communications\Shoreware Server”

  2. Type

How to enable debugging for ShoreTel Communicator

May 20, 2013 0 Comments shoretel

When you need to look at advanced options or enable debugging of the Communicator for troubleshooting, use the following steps:

  1. Open ShoreTel Communicator and hover your mouse cursor over "Enter a name or number"
  2. Hold CTRL and press F12
  3. A new window with open with debugging options and additional information (ex.  "Server Status")
  4. Once you enable logging for the different

Telnet Commands for ShoreTel Switches (and Shell Access)

May 15, 2013 0 Comments shoretel

To enable telnet on a ShoreTel switch perform the following steps:

  1. On the ShoreTel Director server, open CMD and enter: cd "C:\Program Files\Shoreline Communications\Shoreware Server"

  2. Next, enter: ipbxctl -telneton X.X.X.X (X.X.X.X is the IP address of your Shoretel switch)

The command prompt should now say "Telnet Enabled"

  1. Now you can telnet